The Refund Policy

We only ship within the United Kingdom.

Orders are processed within 5-7 business days & dispatched within 1 working day.

Please do note that delivery can take between 1-4 working days. However, sometimes it can take longer so please be aware of this when ordering.

Cookie & Co is not responsible for delays due to the courier service. We accept no responsibility for any products damaged due to bad weather conditions.

Due to the nature of our treats, we aren’t able to accept refunds or returns. Please contact us at if you have any questions regarding returning your order.